Frequently Asked Questions

1. What is SurfiPTV?

SurfiPTV is a premier Internet Protocol TV service that offers a vast selection of television channels and on-demand content over an internet connection, eliminating the need for traditional cable or satellite dish services.

2. What are the prerequisites for using SurfiPTV?

To start using SurfiPTV, you’ll need a reliable high-speed internet connection, a compatible device (such as a smart TV, smartphone, tablet, computer, or set-top box), and an active subscription to one of our service plans.

3. How can I sign up for SurfiPTV?

Signing up for SurfiPTV is easy! Simply visit our website, choose your preferred subscription package, and complete the payment process.  you’ll receive instructions on how to set up your account.

4. Can I access SurfiPTV on multiple devices simultaneously?

Yes, SurfiPTV supports simultaneous streaming on multiple devices, depending on the subscription plan you choose. Please review the plan details for information on the number of supported devices.

5. What channels are included in SurfiPTV?

SurfiPTV boasts a diverse selection of channels spanning various genres, including sports, entertainment, news, kids, and international content. 

6. Do you provide a channel schedule guide?

Yes, we offer an electronic program guide (EPG) to our subscribers, showcasing the schedules for channels available on SurfiPTV.

7. What payment methods are accepted for SurfiPTV subscriptions?

We accept a variety of payment methods, including Etransfer, credit cards, debit cards, PayPal, cryptocurrency, and other secure payment options.

8. How should I address buffering or connectivity issues?

If you encounter buffering or connectivity issues, we recommend ensuring a stable internet connection meeting our recommended speed. Additionally, try restarting your device and router. If problems persist, reach out to our customer support team for assistance.

9. How do I renew my SurfiPTV subscription?

Renewing your SurfiPTV subscription is straightforward. Simply log in to your account on our website and follow the prompts for subscription renewal.

10. Can I switch my subscription plan with SurfiPTV?

Yes, you have the flexibility to change your subscription plan at any time. Please contact our customer support team to facilitate the plan switch.

11. Is my personal information secure with SurfiPTV?

We prioritize the security and privacy of our users’ personal information. SurfiPTV employs robust security measures aligned with industry standards to safeguard your data. For more details, refer to our Privacy Policy.

13. How do I cancel my SurfiPTV subscription?

To cancel your SurfiPTV subscription, submit a cancellation request through our customer support channels. Please note that cancellations are accepted within 2 days of your subscription period.

14. Who can I contact for SurfiPTV support?

For any support-related inquiries, reach out to our customer service team via live chat, email, or our support ticket system.

15. Will there be any unexpected increases in subscription prices with SurfiPTV?

We are committed to offering competitive pricing for our services. Any potential changes in subscription prices will be communicated to our subscribers in advance.

16. What is SurfiPTV’s refund policy?

For detailed information on our refund policy, please refer to the Refund Policy page on our website.

17. Are there any undisclosed fees or charges associated with SurfiPTV?

There are no hidden fees or charges with SurfiPTV. You only pay the advertised subscription plan price, plus applicable taxes.

For additional inquiries or concerns, feel free to contact us. We’re dedicated to delivering an exceptional IPTV experience with SurfiPTV.