Refund Policy
surfIPTV Comprehensive Refund Policy
Our Commitment to Excellence:
At surfIPTV, we are deeply committed to delivering unparalleled excellence and ensuring your complete satisfaction with our services. We recognize that occasionally, situations may arise that fall short of expectations. In such cases, we stand ready to support you with a comprehensive refund process.
How to Initiate a Refund:
To initiate a refund, simply reach out to us via email, providing your transaction order ID and using the subject line: “Refund Request.” Detail the challenges you’ve encountered, and our dedicated team will promptly assist you. We may request additional information to gain a comprehensive understanding of your situation, fostering transparency and open communication throughout the process.
Refund Policy Guidelines:
- Technical Support Priority: We prioritize resolving any technical issues you encounter. Should you face unresolved technical difficulties after 48 hours, we will proceed with processing your refund promptly.
- Timely Refund Requests: Refund requests must be submitted within 72 hours of your purchase to be eligible. Requests received after this period will not qualify for refunds.
- Efficient Refund Processing: Refunds are typically processed within 20 to 31 working days, with a maximum processing period of 90 days in exceptional cases. Please note that the processing timeframe is subject to the policies of the payment processor and not surfIPTV.
- Partial Refunds Consideration: Should you request a refund after the 72-hour window but within your subscription period, we will calculate a partial refund based on the portion of the service utilized.
Situations Excluded from Refund Eligibility:
– Technical Setup Challenges: While we are committed to assisting you in overcoming any technical setup challenges, refunds cannot be issued for difficulties in configuring your system or device.
– Intermittent Service Disruptions: Occasional interruptions or downtime may occur due to factors beyond our control, such as internet instability or temporary server issues. Such instances, while regrettable, do not qualify for refunds.
– Change of Preference: Deciding to withdraw or switch from our services for personal reasons does not meet the criteria for a refund.
Our Assurance for Major Disruptions:
In the event of a significant service disruption lasting more than 48 hours, we not only pledge to issue a full refund but also extend your subscription for the duration of the outage, along with a bonus as a gesture of apology for any inconvenience caused.
Have Questions or Concerns?
Should you require further clarification or have any inquiries regarding our Refund Policy, please do not hesitate to reach out to us at [email protected]. Our team is dedicated to providing you with the assistance you need.
Thank you for entrusting surfIPTV with your entertainment needs!
